Our Privacy Policy

The privacy policy describes the process and procedure how Third Party UK Help Desk Number gathers, uses and disseminates the personal information received in order to provide support services to users. Our terms and conditions clearly state that when you share any information with our technicians, you agree to our use of the information in accord with the privacy policy.

How do we gather information?

Third Party UK Help Desk Number provides solution services to consumers by employing online tools and software, and through telephone support of users. The tools facilitate remote access and control of user computer. Third Party UK Help Desk Number will access user computer only with his/her (user) consent. To provide technical support services, we would need certain technical or personal information and permissions from the user. Other technical information may be accessed by diagnostic tools as our computers will have access to user computer in order to provide our services.

What kind of information do we need?

Personal Information: We will need user personal information such as First Name, Last Name, Phone No., E-mail address, Postal Address, so that we can identify the user and/or contact the user whenever required.
Payment Information: We will require user credit card or debit card information at the time of purchase of our services, to facilitate transactions online or on phone, whichever way the user chooses the transaction to take place. UK Help Desk Number will use third party payment processing and payment gateways to verify user credit or debit card information, and to process the transaction.
Technical Information: Third Party UK Help Desk Number may ask the user for the technical information pertaining to the computer, so that we can resolve technical issues that exist or may arise in your computer system anytime during the service period.

Any information gathered from the user of our services may be used in any of the following ways:

To process transactions: We will ask user to provide his/her required personal information that enables the user buy our services online. This information is required to verify and process transactions through payment gateways and merchant account.
To send e-mails: We may use the e-mail address provided by the user, at the time of registration and purchase of our services, to send to the user the information and updates related to the order placed.
If at all the user agrees to subscribe to our newsletter services, we may also use the e-mail address to send to user the company news, updates, products or service, promotional offers and other such information. Please note that the user can unsubscribe from receiving company newsletters anytime. The instructions to unsubscribe from newsletters are mentioned in detail at the end of each such e-mail.
Use of Remote Access Third Party UK Help Desk Number provides online-based subscription technical support, for which our technicians would need access to and control of the subscriber (user) computer system. We use software and tools that enable us take control of user computer remotely. This process of remote access to the user computer allows us identify and rectify technical problems without having to come physically to resolve technical issues.
Our support technicians are thoroughly trained to use remote access software. To avoid any event of access to the user confidential information stored on computer or computer network, UK Help Desk Number ensures limited access of the technicians to the data stored on the subscriber computer or network.

Do we use any cookies?

Yes. Cookies are pieces of information that are stored on the user hard drive by the browser. Keeping a track on cookies, enable us know the user specifications and preferences. We may use cookies in order to provide you with technical support on our website while you interact with our technical support team. However, the user can change the browser if he/she prefers not to store the information.

Do we record help sessions?

Third Party UK Help Desk Number may monitor and record online and offline help sessions between end-users and technicians to improve its services. These records will be used to enhance our support knowledge base, improve our services, and company internal research purposes.

Log Files

UK Help Support may use IP addresses of the subscribers of its services. It may help us in tracking user movement, manage the website, analyze trends and collect demographic information for collective use.

Addendum of Information

To ensure protection against frauds, UK Help Desk Number may append personal information provided by the user with the information we may get from other sources. To determine credibility, we may use your (user) personal name and associated information to obtain a credit report in accord with the laws.

Links To External Websites

Third Party UK Help Desk Number may have links to other websites. We are not responsible for the content and privacy practices of these external websites.

Can the personal information be updated or removed?

Yes. If a user wants to make any changes to the personal information provided by him or her, the user can do the corrections and/or update it by logging in to his/her account on our website. If a user desires not to use our services any longer, the user may also remove his/her personal information through our website.

Notification Of Changes

Third Party UK Help Desk Number reserves the right to make changes to privacy policy anytime. Users are requested to check our website periodically to be aware of any changes to our privacy policies. In the event of any change in our policies that may be less protective to the personal information of users or subscribers of our services, we bear the responsibility to notify them (users) prior to implementing such changes.

Privacy Policy For B2B Customers

For providing technical support and other services to business clients, other than the above-mentioned privacy policies will also be applicable. These policies will be detailed in writing to our business clients at the time of agreement.